1.- PRELIMINARY PROVISIONS

The service provider is Mare Terra Coffee S.L.CIF B49214950, domiciled at Calle Esteve Terrades 1, Espacios 309-311, 08860, Castelledefels (Barcelona, Spain) with phone (+34) 936363947 and e-mail info@mareterracoffee.com

This document regulates the conditions governing the purchase of the products offered by Mare Terra Coffee S.L. through this website.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the user should carefully read theLegal NoticeLegal Notice, thePrivacy Policy and theCookies Policy that appear on our website.

By using this website, making and/or requesting the purchase of products through the website the user consents to be bound by these terms and conditions and all of the above, so if you do not agree to all of the above, you should not use this website.

Likewise, if you have any questions regarding these conditions governing the purchase of products, your privacy or the conditions of use of this website, please do not hesitate to contact us through the contact methods indicated.

Mare Terra Coffee S.L. reserves the right to modify these conditions of purchase without prior notice, and may change, delete or add content and products offered through it, as well as the way in which they are presented or located on its servers. The user is responsible for consulting these conditions each time you access and/or browse this web site as those in force at the time the purchase of products is requested will be applicable. You can always consult and print the updated version by clicking on the link “Conditions of purchase”.

2.- COMMON CONDITIONS AND APPLICABLE LEGISLATION

These General Conditions (hereinafter “Conditions”) are governed, among other precepts, by the provisions of Book II of the Royal Legislative Decree 1/2007, of November 16, 2007, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users (hereinafter “Law”). Users and other complementary laws and, in particular, by Title III of Book II “Contracts entered into at a distance and outside a commercial establishment” as well as by the other rules applicable to electronic commerce (Law 34/2002 of July 11, 2002 on Information Society Services and Electronic Commerce). Before sending the purchase order, it is recommended to read these Conditions carefully, print or save them in order to file them and expressly accept them by clicking on the corresponding checkbox that you will find in the purchase process.

This contract and, therefore, the general conditions it incorporates, together with the annexes (if any), in addition to being read on this website, may be stored, filed and reproduced by the usual electronic or computer means.

3.- USER OBLIGATIONS

The access, navigation and use of the web site, confers the condition of userTherefore, you accept, from the moment you start browsing, all the Terms and Conditions established herein.

When placing an order, the user warrants that he/she is at least 18 years of age and has the legal capacity to enter into binding contracts.

Like user you are obliged to communicate to Mare Terra Coffee S.L. all the data necessary to access and use the services of this website. These must be accurate, truthful, lawful and current, and you consent that we may use them to contact you if necessary, as explained in our Privacy Policy

It is essential that you provide all the information necessary to process your request, otherwise we will not be able to process your order. We will not be responsible in any case for possible delays or failures in the delivery as a consequence of the error or omission of these data.

The user shall make proper use of the services included in the website, always in accordance with the legal system and shall not carry out any activity that hinders or interferes with its operation.

The website is aimed primarily at users residents in Spain. Mare Terra Coffee S.L. does not assure that the web site complies with the legislations of other countries, either totally or partially,Mare Terra Coffee S.L. disclaims any liability that may arise from such access.

The user will be able to formalize with Mare Terra Coffee S.L. the contract of sale of the desired products in Spanish, English.

Orders may only be placed for the purchase of products not for resale. Any resale or distribution of products purchased through the website is strictly prohibited.

We reserve the right to cancel fraudulent, false or speculative orders, as well as those orders that have been requested by a customer with whom there may be a difference./controversy in previous orders, or when there are reasonable doubts that may lead us to believe that the customer is violating any of the specified conditions of purchase or is participating in any criminal activity.

4.- SAFETY MEASURES

We will make all reasonable efforts to ensure that your personal data is kept secure at all times. However, you agree that no data transmission over the Internet can be guaranteed secure against access by unauthorized recipients and you will not hold us liable for any failure of security unless it is due to our negligence.

You must also take the necessary security measures, both personal and material, to maintain the confidentiality of your username and password. user and password and to notify us immediately of the loss, misplacement, theft, robbery or illegitimate access to your username and password. user name and password, as well as its knowledge by third parties.

5.- CONDITIONS APPLICABLE TO ORDERS

All products offered on this website are sold directly by Mare Terra Coffee S.L. with CIF B49214950 and address at Calle Esteve Terrades 1, Espacios 309-311, 08860, Castelldefels (Barcelona, Spain).

In order for you to place an order, you must follow the online purchasing procedures described below:

5.1.- Purchase procedure

In order to access product prices and make a purchase, you must be previously registered on our website (https://mareterracoffee.com/en/register/). Once it has been registered, it must be validated internally by Mare Terra Coffee S.L. If the validation has been successful, you will have to enter your username user or email and password athttps://mareterracoffee.com/en/my-account/ to be able to access.

You will be able to browse the website until you find the desired item. Once located, by clicking on it, you will have access to all the information and details about the product, in a labeled and differentiated way.

You can add the product to your shopping cart by clicking on the ‘buy’ button. You can continue browsing, select more products and add them to the cart, or go to the final shopping area by clicking on the image of the cart where the selected products are indicated.

Once in the shopping cart you will be able to view the list of products you have selected, detailing the unit price, quantity and total price for each item. In the detail ‘cart total’ you will be able to see the total price to be paid including the corresponding taxes, shipping costs and the discount applied by means of the discount coupon (if applicable).

When you have selected and included all the desired products in the basket, and you want to proceed to finalize the purchase, you must click on ‘Finalize purchase’. If you are placing an order for the first time with us, you will be asked to enter your details in the ‘Billing Address’ form, select the shipping method and payment method, accept the website’s terms of purchase and privacy policy, and finally, you will be able to make payment using your chosen method.

In the case that this is a credit card, you will use the payment gateway enabled by Mare Terra Coffee S.L. and managed through your bank. You must enter the card number, expiration date and security code and click on pay. The user guarantees and is responsible for the validity of all data provided on his/her card.

Next, the user will will receive an email confirming that Mare Terra Coffee S.L has received your order and that your order is subject to confirmation. You will also be informed by e-mail of the following steps.

The user acknowledges being aware, at the time of purchase, of certain particular conditions of purchase of the products and that are shown next to the presentation and image of each product on the website, indicating, by way of example, but not exhaustive, and according to each case: name, price, components, weight, quantity, color, details or characteristics; and acknowledges that the completion of the purchase order materializes the full and complete acceptance of the particular conditions of purchase applicable to each case.

5.2.- Coverage of the offer

The physical delivery area for these items will be within the following territory: Europe.

5.3.- Availability

All orders are subject to product availability and/or that no circumstance or force majeure affects the supply of the products. In the event of difficulties in the supply of products or if there are no products in stock, Mare Terra Coffee S.L. undertakes to contact the user and reimburse any amount that may have been paid as a fee.

In the case of orders in which there are products that are not available in our warehouse, the order will always be shipped in its entirety, as soon as all the products are available in our warehouse.

It is not possible to provide more precise information about the availability of a product beyond that shown on the product information page or elsewhere on the website. When the order is processed, you will be informed as soon as possible by e-mail if any of the products included in the order are not available. In this case, no charge will be made for the product.

5.4.- Prices, method of payment and security

The prices included in the articles are final prices, in Euros (€) and include taxes (VAT). The applicable rate will be that legally in force at any given time. Prices include VAT on the products, but exclude shipping costs, which will be added to the total due.

If you make your purchase outside of Spain but within the European Union and you also request shipment outside of Spain to a member state of the European Union, the corresponding intra-community VAT rules will be applied.

It has a currency converter recognized by the International Monetary Fund (IMF) so that at the time of purchase you can check the currency exchange rate.

Prices may change at any time, but any such changes will not affect orders or purchases in respect of which the user has already received an order confirmation.

Shipping costs are not included in the final prices of the products as shown on the website. These shipping costs will vary depending on the weight of the product.

Under no circumstances Mare Terra Coffee S.L. will add additional costs to the price of a product automatically, but only those that the user has selected and chosen voluntarily and freely, such as costs related to the customization of the product or those cross-border or customs costs.

The accepted means of payment are:

Credit and debit card: Through the payment gateway enabled by Mare Terra Coffee S.L. and managed through your bank. You must enter the card number, expiration date and CW2 security code. The user guarantees and is responsible for the validity of all data provided on your card. These data will not be stored or manipulated by Mare Terra Coffee S.L. The payment will be registered directly in the payment gateway of the corresponding financial entity. For added security, we will use a Secure E-Commerce Authentication Service, a system established by Visa. / MasterCard / Eurocard, whereby the customer is authenticated to its issuing bank and the merchant is authenticated to its acquiring bank.

When you authorize the payment, you simultaneously confirm that you are the owner of the credit card or that you are the legitimate holder of the credit card.

Bank transfer: Transfer the amount to our account after placing the order. The reservation of the Coffee has a duration of 24h while the payment receipt is received. Once the payment is made, the order will be processed according to the terms and conditions of sale.

5.5.- Contract with Mare Terra Coffee and order acceptance

The order will not be accepted until the amount has been charged to your account. After confirming the purchase, you will receive an e-mail as acknowledgement of receipt, but this does not imply that the order has been accepted, as they will be subject to our subsequent verification and acceptance.

We will confirm acceptance of the order in an e-mail informing you that the order is being processed. Only then will the contract between you and us be formed, and then only for the items listed on the shipping confirmation.

5.6.- Confirmation and cancellation of orders

Prior to the completion of the order by you on the website, you will be able to review all the details associated with the order (amounts broken down into all the necessary headings – taxes, transport costs, selection of items, etc.), and you will be able to correct anything you deem necessary.

After confirmation it will not be possible to modify or cancel the order through the website, you must contact Mare Terra Coffee S.L. by means of the forms provided for this purpose on the website or through the contact details indicated in these terms and conditions. In such a case, the order can only be modified or cancelled if the item has not been shipped from our warehouse.

Currency and taxes.

In accordance with current legislation, all purchases from our website will be subject to VAT, provided that. The applicable rate will be that legally in force at any given time. The applicable rate will be that legally in force at any given time.

All prices are shown in Euros (€) and should be considered as the final price to be paid by the customer (including VAT or not, depending on the territory of delivery). In shipments to the Canary Islands, the customer upon receipt of the product will bear the cost of customs clearance, as well as the payment of local tax, IGIC or similar. The users users from the Canary Islands will be able to access the prices of the products without VAT, once they have registered on the website by indicating a shipping address in the Canary Islands.

If you make your purchase outside of Spain but within the European Union and you also request shipment outside of Spain to a member state of the European Union, if applicable, the intra-community VAT rules will be applied.

It has a currency converter recognized by the International Monetary Fund (IMF).

5.8.- Deliveries: types, deadlines and problems

The physical delivery of the purchased goods shall be made within the following territory: Europe.

Physical delivery of the purchased goods will be made to the shipping address listed on your order form. Home delivery of orders will be made by a logistics operator during normal business hours.

Except in those cases where there are unforeseen or extraordinary circumstances or there are products that are not available in our warehouse, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the time period indicated on the website according to the shipping method selected by the customer and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

If for any reason, which was attributable to him, Mare Terra Coffee S.L.is not able to meet the delivery date, it will contact the the customer to inform him of this circumstance and he may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the absence of the customer customer’s absenceThe order may be returned to the warehouse. The carrier or in its effect Mare Terra Coffee S.L. will inform by the means it deems appropriate (email, phone call or instant messaging) explaining where the order is and how to get it delivered again.

If theIf the customer is not going to be at the place of delivery at the agreed time slot, he/she should contact Mare Terra Coffee S.L. or the carrier in case of delivery in order to arrange delivery on another day and avoid cost overruns.

In the event that 30 days have passed since your order is available for delivery, and it has not been delivered for reasons not attributable to Mare Terra Coffee S.L.the latter will will understand that the customer wishes to withdraw from the contract and the contract shall be deemed terminated. As a consequence of the termination of the contract, all payments received will be deemed to be cancelled. of the customer will be refunded, except for any additional costs resulting from the customer’s own choice. customer’s own choice of a delivery method other than the least expensive ordinary delivery method offered by the website, without any undue delay and, in any case, within a maximum of 14 calendar days from the date on which the contract is deemed to be terminated.

This period may be extended in the event of customs formalities or other circumstances arising from (for information purposes only) geographical distance, weather conditions, wars, strikes, any form of government intervention, non-compliance by our suppliers, etc., as well as any other circumstances attributable to the logistics operator in charge of the delivery of the product. We are not responsible for any delays that may occur for any of the reasons mentioned above.

The customer must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to him.

Delivery shall be deemed to have taken place at the moment when the customer the customer or a third party indicated by the customer acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.

The risks that may arise from the products shall be borne by the customer. of the customer from the moment of delivery. The customer acquires ownership of the products when Mare Terra Coffee S.L. receives full payment of all amounts due in connection with the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a later time than the full receipt of the amount paid for by Mare Terra Coffee S.L.

In accordance with the provisions of Law 37/1992 of December 28, 1992, on Value Added Tax (VAT), purchase orders for delivery shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla.

If at the time of delivery the packaging of the order is damaged, the package must be opened in the presence of the logistics operator to check the condition of the goods. If any damage is observed, please detail it on the delivery note and contact us.

We will repair or replace, at no cost to you, any items that are damaged or lost in transit, provided that y when you notify us as soon as possible.

Once the order has been delivered, it will become your property and therefore, all damages that may arise will be your responsibility.

5.9.- Technical means to correct errors

In the event of errors in entering the data necessary to process the purchase request on the website, the user may modify them by contacting Terra Coffee S.L. through the contact spaces provided on the website, and, where appropriate, through those enabled to contact customer service, and / or used the contact details.

In any case, the user before clicking on ‘Place order’, has access to the shopping cart where their purchase requests are registered and can make modifications.

Likewise, the user may consult the Legal Notice and/or the Privacy Policy of this website and thus obtain more information on how to exercise their right of rectification in accordance with the provisions of Regulation (EU) 2016/679 on the processing of personal data (GDPR).

6.- RETURN, EXCHANGE AND REFUND POLICY

Mare Terra Coffee S.L. establishes this return policy in order to ensure transparency and quality in our business relationships with professional customers within the current legal framework in the European Union.

Scope: This policy applies to all sales of bags of green coffee, made to customers within the territory of the European Union.

NOTE 1.1: This policy serves as a way to have a documentary support to be used in case of product returns.

NOTE 1.2: Once the Customer signs the delivery note, proof of delivery, POD (PROOF OF DELIVERY) or other document similar to these and serves as proof that the order has been delivered correctly, the customer confirms that he received his order in good order and in good condition.

NOTE 1.3: Throughout this policy the following should be taken into account.European Standard Contract for Coffee (ESCC), latest edition – Hamburg.

6.1.-Right of withdrawal

NOTE 1.1.1: Consumers (B2C) have the right to withdraw from the contract without justification within 14 calendar days of receipt of the order, in accordance with Directive 2011/83/EU.

The Customer (hereinafter), as a consumer and customer, makes a purchase on www.mareterracoffee.com or through a commercial transaction with a seller. If you are not satisfied with any of the products in your order, you have the right to cancel the purchase and request a refund.

To communicate your total or partial withdrawal from the purchase of the Product, in accordance with the applicable legislation, you have a maximum period of 14 calendar days from the day on which the customer or a third party authorized by the customer, other than the carrier, acquired material possession of the goods purchased on the website of Mare Terra Coffee S.L.. or by commercial management with a seller. In the event that the goods making up your order are delivered separately, you have a maximum period of 14 calendar days from the day on which the customer or a third party authorized by the customer, other than the carrier, acquired material possession of the last of the goods making up the same purchase order. The return made within this period shall not entail any penalty. The customer will have to cover the shipping costs to the warehouse of Mare Terra Coffee S.L.. at the location mentioned below.

To exercise this right of withdrawal, the customer must notify its decision to Mare Terra Coffee S.L.through the contact spaces enabled for this purpose or through info@mareterracoffee.com.

The customer, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In any case, the customer may use the withdrawal form that Mare Terra Coffee S.L., is available to you, however, its use is not mandatory. In order to meet the withdrawal deadline, it is sufficient that the communication of the decision to withdraw is sent before the expiration of the withdrawal period.

In case of withdrawal, Mare Terra Coffee S.L.Natural will reimburse the customer for all payments received, including shipping costs (with the exception of the additional costs chosen by the customer for the shipping method other than the least expensive method offered on the website), within 14 calendar days at the latest. as of the date on which Mare Terra Coffee S.L., has corroborated the arrival of the merchandise at the warehouse, as well as that the product is palletized, shrink-wrapped and that the merchandise is in optimal conditions or in case it has not left the warehouse from the date on which it was shipped, that the product is in good condition or that it has not left the warehouse from the date on which it was shipped. Mare Terra Coffee S.L. is informed of the customer’s decision to withdraw.

Mare Terra Coffee S.L. will reimburse the customer using the same payment method used to make the initial purchase transaction. This refund will not generate any additional cost to the customer. Mare Terra Coffee S.L. may withhold such reimbursement until having received the products as mentioned in the previous paragraph, the customer presents proof of the return of the same, depending on which condition is met first and that Mare Terra Coffee S.L. can confirm that the goods are in optimal conditions.

The customer can return or send the products to Mare Terra Coffee S.L. at its logistic warehouse:

Number 5, Sector C, Zona Franca Aduanera (Customs Free Zone)

08040 Barcelona, Spain

From 08:00h TO 12:30h and from 15:00h TO 17:30h

The customer must return or send the products without undue delay and, in any case, no later than within 14 calendar days from the date on which Mare Terra Coffee S.L. was informed of the decision of withdrawal.

The customer acknowledges that it shall bear the direct cost of return (transport, delivery) of the goods, should any be incurred. In addition, it shall be liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The products must be returned using or including all their original packaging, instructions and other accompanying documents, as well as a copy of the purchase invoice. In no case, Mare Terra Coffee S.L.. will accept as returns those products that are unsealed or unopened.

Exceptions to the right of withdrawal, by way of example, and not exhaustive, this would be the case of:

The right of withdrawal does not apply to the delivery of:

• Products that do not allow their return due to hygienic or health protection reasons, if they have been unsealed, un-palletized after delivery, or if they were, after delivery, inseparably mixed with other products;
• Products that may deteriorate or expire quickly;
• Have deteriorated after delivery due to improper storage conditions;

In any case, no refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

NOTE 1.1.2: Grounds for withdrawals;

1. I received the wrong product.
2. The product arrived damaged or defective.
3. The product does not match the description or specifications.
4. I no longer need it or I ordered it by mistake.
5. I found a better price elsewhere.
6. Delivery was later than expected.
7. I repented within the legal withdrawal period.
8. Problems with payment or order process.
9. The product is incompatible or unsuitable for the intended use.
10. Others

Right of withdrawal form

6.2.-Return of defective products or shipping errors

These are all those cases in which the customer considers that, at the time of delivery, the product does not conform to what was stipulated in the contract or purchase order, and therefore, should contact Mare Terra Coffee S.L.. immediately and let you know of the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section;

The customer may request a refund in the event that:

• Product received does not match the contract (e.g. variety, number of bags, lot).
• The product shows visible damage at the time of delivery.
• The Coffee presents quality defects attributable to the origin process (according to quality control and cupping protocols).

For this purpose, the following conditions must be met:

• Mandatory notification within 28 working days of receipt of the product.
• Sending evidence (photos of the product, copy of the BL if any, copy of invoice, etc.).
• Tasting report if the claim is for sensory defect.
• Counter-sample

Mare Terra Coffee S.L.. will inform you on how to proceed with the return of the products, and these, once returned, will be examined and the customer will be informed, within a reasonable period of time, if appropriate, the refund or, where appropriate, the replacement of the same.

The general steps to follow are;

• Contact in writing via official e-mail info@mareterracoffee.com indicating the order and invoice number, date of receipt, affected product and detailed description of the problem.
• Mare Terra Coffee S.L. will evaluate the claim within a maximum period of 10 working days.
• If approved, it will be agreed with the customer:
• Product replacement (subject to availability), or
• Credit note for the corresponding amount, or
• Partial or total reimbursement, as the case may be.

The amount paid for those products that are returned because of a defect, when it really exists, will be refunded in full, including delivery costs and costs incurred by the customer to make the return. The refund will be made by the same means of payment that the customer used to pay for the purchase.

NOTE 6.2.1: No returns of opened bags (unless quality problems or breakage due to mishandling is proven, must be stated on the POD), tampered with or without their lot number visible, will be accepted.

NOTE 6.2.2: The transport costs for the return will be borne by. Mare Terra Coffee S.L. only if the error or defect is attributable to the company.

NOTE 6.2.3: In no case will returns be accepted without prior written authorization.

6.3.-Product warranties

The customer, as a consumer, enjoys guarantees on the products that can be purchased through this website or under direct sale with the seller, in the terms legally established for each type of product, counting from the date that appears on the receipt or invoice of purchase, or on the delivery note if the delivery is later.

In this way, it is understood that the products are in conformity with the contract provided that: they conform to the description made by Mare Terra Coffee S.L. and possess the qualities presented therein, are suitable for the uses for which products of the same type are normally intended; and present the usual quality and performance of a product of the same type and which are essentially to be expected of it. When this is not the case with respect to the products delivered to the customer, the customer shall proceed to report defective products or products that were delivered in error.

The warranty period does not include deficiencies caused by negligence, blows, incorrect use or improper handling, etc., or materials that are worn out due to use. In the event of a defect caused by misuse, the repair will be billable upon quotation.

In those incidents that justify the use of the warranty, we will opt for the replacement of the item or return, under the terms established by law. Exchanges or refunds will be made provided that these two conditions are met:

Prior notice is given to Mare Terra Coffee S.L. within 20 working days. This step is essential regardless of the reason for the return. You may do so by sending an e-mail to info@mareterracoffee.com attaching a copy of the invoice and order number in the subject line of the email. Mare Terra Coffee S.L. will tell you how you can act for the return of the article.

Failure to comply with the one-month deadline shall not entail the loss of any right to compensation, the customer being liable, however, for any damage or loss actually caused by the delay in communication.

Under Royal Legislative Decree 1/2007, the seller is obliged to deliver to the consumer a good that is in conformity with the contract of sale under the terms established therein (article 114), whereby:

“The seller is obliged to deliver to the consumer and customer products that are in conformity with the contract, being liable to him for any lack of conformity that exists at the time of delivery of the product”.

The computation of the warranty will begin on the same day of purchase, pursuant to the aforementioned article 123 of the Royal Legislative Decree 1/2007.

6.4.-Logistics and additional conditions

• Returns must be arranged with prior written authorization.
• Unannounced or late returns will not be accepted.
• For international orders outside of the EU, terms and conditions may vary depending on the country, please contact Mare Terra Coffee S.L.

6.5.-Data protection

Personal data collected during the return Process will be treated in accordance with the General Data Protection Regulation (GDPR) and ourprivacy policy

7.- PARTIAL NULLITY

If any part of these terms of service is unlawful and therefore invalid, this shall not affect the other provisions which are in accordance with the law. The parties agree to renegotiate those points of the conditions of service that are null and void and to incorporate them into the rest of the conditions of service.

8.- MODIFICATION OF PURCHASE CONDITIONS

Mare Terra Coffee S.L. reserves the right to modify the general conditions of purchase of the websitewww.mareterracoffee.com without prior notice, being able to change, delete or add both the contents and services provided through it and the way in which they appear presented.

These changes must be accepted by the user each time you make a purchase through the web, being subject to the terms and conditions of purchase in force at the time the order is placed, unless, by law or by requirement of public authorities, a change must be made to such terms and conditions.

APPLICABLE LAW

This site is located and operated from Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without giving effect to the principles of conflicts of law.

In those cases in which the customer is not a consumer or user useror is domiciled outside Spain, shall be subject to the national Courts and Tribunals, expressly waiving any other jurisdiction that may correspond to them.

If the user decides to use or consult this site outside Spain, he/she should bear in mind that he/she does so on his/her own initiative, and that he/she is responsible for compliance with the relevant laws.

This contract shall enter into force and take full effect upon acceptance by the customer or user. user.

This contract and, therefore, the general conditions it incorporates, together with the annexes (if any), in addition to being read on this website, may be stored, filed and reproduced by the usual electronic or computer means.

10.- ONLINE CONFLICT RESOLUTION

Under European consumer law, companies established in the European Union that conclude contracts of sale or services online (including those that offer their products via e-mail) and online marketplaces established in the Union must provide on their websites a link to the online dispute resolution platform, through which complaints about online contracts can be processed: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

The creation and development of the Online Dispute Resolution Platform is provided for in. Regulation (EU) 524/2013 of the European Parliament and of the Council, in an attempt to provide an online mechanism for the submission of disputes between consumers and users established in the European Union in a simpler, faster and cheaper way than going to court.

Therefore, through the platform enabled through the above link, the user can send their complaints, claims or any other type of comments they may wish to make.

In addition, Mare Terra Coffee S.L. has official complaint forms at the disposal of consumers and users. usersThey can be requested through the contact details provided and indicated on the website.